Warning: Vaping products contain nicotine, a highly addictive chemical. Health Canada.

View FAQ and Troubleshooting

Step 1 of 10

Find "DEVICE & APP HELP"

Select MYVUSE to open the app.

Step 2 of 10

Find "DEVICE & APP HELP"

Tap the menu icon.

Step 3 of 10

Find "DEVICE & APP HELP"

Tap DEVICE & APP HELP.

Step 4 of 10

View device and app FAQ

Tap SEE ALL FAQS.

Step 5 of 10

View device and app FAQ

Tap the desired question to see the answer.

Step 6 of 10

View device and app FAQ

Tap arrow left.

Step 7 of 10

View device and app Troubleshooting

Tap TROUBLESHOOTING.

Step 8 of 10

View device and app Troubleshooting

Select the problem you’re experiencing.

Step 9 of 10

View device and app Troubleshooting

Follow the instructions to see possible solutions.

Step 10 of 10

Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Can’t find what you’re looking for?

Contact us

Vuse products may be harmful to health and contain nicotine which is addictive. VUSE PRODUCTS ARE NOT SUITABLE FOR USE BY: persons who are not adults; persons who are under the legal age to purchase vaping products; persons who are allergic/sensitive to nicotine; pregnant or breast-feeding women; persons who have been advised to avoid using tobacco or nicotine products for medical reasons; persons with reduced physical, sensory, mental capabilities or lack of experience/knowledge unless they are under supervision or have been given instructions concerning the use of the product by a person responsible for their safety; and persons with an unstable heart condition, severe hypertension or diabetes. Keep Vuse products out of reach of children.

© Imperial Tobacco Company Ltd., 3711 Saint-Antoine Street West, Montreal, QC H4C 3P6