","renderView":"html"}],"name":"group-3.140784569801596e+31"},"terminated":true}],"name":"branch-blocks-3.8900925210830506e+31"}},{"props":{"title":{"value":"Can unlock but still error code when vaping","options":{"isMultiLine":false,"disabled":false}},"caption":{"options":{"isMultiLine":true,"disabled":false,"isInvisible":false}}},"key":8.427185201066077e+31,"typeName":"Branch","index":"1","blockEditor":"Custom","hideDescription":true,"root":{"contentBlocks":[{"props":{"title":{"options":{"isMultiLine":false,"disabled":false}},"caption":{"options":{"isMultiLine":true,"disabled":false,"isInvisible":false}}},"key":5.3648254044514675e+31,"typeName":"IntConnector","index":"1","blockEditor":"Standard","hideDescription":true,"hideInternalNote":true,"ref":5.691373941188422e+31}],"name":"branch-blocks-8.427185201066077e+31"}}],"name":"group-2.0201361756311398e+31"}}],"name":"branch-blocks-7.843797252527694e+31"}},{"props":{"title":{"value":"Can unlock but still error code when vaping","options":{"isMultiLine":false,"disabled":false}},"caption":{"options":{"isMultiLine":true,"disabled":false,"isInvisible":false}}},"key":5.284470209292376e+31,"typeName":"Branch","index":"1","blockEditor":"Custom","hideDescription":true,"root":{"contentBlocks":[{"props":{"title":{"options":{"isMultiLine":false,"disabled":false}},"caption":{"options":{"isMultiLine":true,"disabled":false,"isInvisible":false}}},"key":5.139804872751182e+31,"typeName":"IntConnector","index":"1","blockEditor":"Standard","hideDescription":true,"hideInternalNote":true,"ref":5.691373941188422e+31}],"name":"branch-blocks-5.284470209292376e+31"}}],"name":"group-7.90969028692639e+31"}}],"name":"branch-blocks-8.419171512131132e+31"}},{"props":{"title":{"value":"Can unlock but still error code when vaping","options":{"isMultiLine":false,"disabled":false}},"caption":{"options":{"isMultiLine":true,"disabled":false,"isInvisible":false}}},"key":2.596553896759242e+31,"typeName":"Branch","index":"1","blockEditor":"Custom","hideDescription":true,"root":{"contentBlocks":[{"props":{"title":{"value":"Try shorter puffs","options":{"isMultiLine":false,"disabled":false}},"caption":{"options":{"isMultiLine":true,"disabled":false,"isInvisible":false}}},"key":5.691373941188422e+31,"typeName":"Process","index":"1","blockEditor":"Standard","root":{"contentBlocks":[{"props":{"title":{"options":{"isMultiLine":false,"disabled":false}},"caption":{"options":{"isMultiLine":true,"disabled":false}},"align":{"value":"start"}},"key":2.5970317154587245e+31,"typeName":"Button","renderView":"buttons","customPropEditor":true,"buttons":[{"label":"Ready","variant":"primary","action":{"type":3}}]}],"name":"group-5.691373941188422e+31"}},{"props":{"title":{"value":"Did it help?","options":{"isMultiLine":false,"disabled":false}},"caption":{"options":{"isMultiLine":true,"disabled":false,"isInvisible":false}},"branchView":{"value":1,"options":{}},"align":{"options":{}}},"key":5.989036304332862e+31,"typeName":"Decision","index":"1","blockEditor":"Standard","iconConnector":true,"root":{"contentBlocks":[{"props":{"title":{"value":"Yes","options":{"isMultiLine":false,"disabled":false}},"caption":{"options":{"isMultiLine":true,"disabled":false,"isInvisible":false}}},"key":9.74784102692488e+31,"typeName":"Branch","index":"1","blockEditor":"Custom","hideDescription":true,"root":{"contentBlocks":[{"props":{"title":{"value":"Done!","options":{"isMultiLine":false,"disabled":false}},"caption":{"options":{"isMultiLine":true,"disabled":false,"isInvisible":false}}},"key":1.2868539790583445e+30,"typeName":"Terminator","index":"1","blockEditor":"Standard","root":{"contentBlocks":[],"name":"group-1.2868539790583445e+30"},"terminated":true}],"name":"branch-blocks-9.74784102692488e+31"}},{"props":{"title":{"value":"Still error code","options":{"isMultiLine":false,"disabled":false}},"caption":{"options":{"isMultiLine":true,"disabled":false,"isInvisible":false}}},"key":8.438438545135655e+31,"typeName":"Branch","index":"1","blockEditor":"Custom","hideDescription":true,"root":{"contentBlocks":[{"props":{"title":{"value":"Try another pod","options":{"isMultiLine":false,"disabled":false}},"caption":{"options":{"isMultiLine":true,"disabled":false,"isInvisible":false}}},"key":2.4349049768519016e+31,"typeName":"Process","index":"1","blockEditor":"Standard","root":{"contentBlocks":[{"props":{"title":{"options":{"isMultiLine":false,"disabled":false}},"caption":{"options":{"isMultiLine":true,"disabled":false}},"align":{"value":"start"}},"key":8.379884422130401e+30,"typeName":"Button","renderView":"buttons","customPropEditor":true,"buttons":[{"label":"Ready","variant":"primary","action":{"type":3}}]}],"name":"group-2.4349049768519016e+31"}},{"props":{"title":{"value":"Did it help?","options":{"isMultiLine":false,"disabled":false}},"caption":{"options":{"isMultiLine":true,"disabled":false,"isInvisible":false}},"branchView":{"value":1,"options":{}},"align":{"options":{}}},"key":2.0326612088214647e+31,"typeName":"Decision","index":"1","blockEditor":"Standard","iconConnector":true,"root":{"contentBlocks":[{"props":{"title":{"value":"Yes","options":{"isMultiLine":false,"disabled":false}},"caption":{"options":{"isMultiLine":true,"disabled":false,"isInvisible":false}}},"key":2.604277485628437e+31,"typeName":"Branch","index":"1","blockEditor":"Custom","hideDescription":true,"root":{"contentBlocks":[{"props":{"title":{"value":"Done!","options":{"isMultiLine":false,"disabled":false}},"caption":{"options":{"isMultiLine":true,"disabled":false,"isInvisible":false}}},"key":4.8054558258332717e+30,"typeName":"Terminator","index":"1","blockEditor":"Standard","root":{"contentBlocks":[],"name":"group-4.8054558258332717e+30"},"terminated":true}],"name":"branch-blocks-2.604277485628437e+31"}},{"props":{"title":{"value":"Still error code","options":{"isMultiLine":false,"disabled":false}},"caption":{"options":{"isMultiLine":true,"disabled":false,"isInvisible":false}}},"key":2.388372469687168e+31,"typeName":"Branch","index":"1","blockEditor":"Custom","hideDescription":true,"root":{"contentBlocks":[{"props":{"title":{"value":"Try resetting your device","options":{"isMultiLine":false,"disabled":false}},"caption":{"options":{"isMultiLine":true,"disabled":false,"isInvisible":false}}},"key":9.033649148160416e+31,"typeName":"PredProcess","index":"1","blockEditor":"Standard","extRef":{"icon":"book","title":"Restore factory default settings","item":{"id":18606,"name":"Restore factory default settings","type":"Instruction"}}},{"props":{"title":{"options":{"isMultiLine":false,"disabled":false}},"caption":{"options":{"isMultiLine":true,"disabled":false,"isInvisible":false}}},"key":8.284752272246895e+31,"typeName":"Process","index":"1","blockEditor":"Standard","root":{"contentBlocks":[{"props":{"title":{"options":{"isMultiLine":false,"disabled":false}},"caption":{"options":{"isMultiLine":true,"disabled":false}},"align":{"value":"start"}},"key":6.224974255921539e+31,"typeName":"Button","renderView":"buttons","customPropEditor":true,"buttons":[{"label":"Ready","variant":"primary","action":{"type":3}}]}],"name":"group-8.284752272246895e+31"}},{"props":{"title":{"value":"Did it help?","options":{"isMultiLine":false,"disabled":false}},"caption":{"options":{"isMultiLine":true,"disabled":false,"isInvisible":false}},"branchView":{"value":1,"options":{}},"align":{"options":{}}},"key":6.758211731498019e+31,"typeName":"Decision","index":"1","blockEditor":"Standard","iconConnector":true,"root":{"contentBlocks":[{"props":{"title":{"value":"Yes","options":{"isMultiLine":false,"disabled":false}},"caption":{"options":{"isMultiLine":true,"disabled":false,"isInvisible":false}}},"key":1.6891862284860615e+30,"typeName":"Branch","index":"1","blockEditor":"Custom","hideDescription":true,"root":{"contentBlocks":[{"props":{"title":{"value":"Done!","options":{"isMultiLine":false,"disabled":false}},"caption":{"options":{"isMultiLine":true,"disabled":false,"isInvisible":false}}},"key":9.365247141323178e+31,"typeName":"Terminator","index":"1","blockEditor":"Standard","root":{"contentBlocks":[],"name":"group-9.365247141323178e+31"},"terminated":true}],"name":"branch-blocks-1.6891862284860615e+30"}},{"props":{"title":{"value":"No","options":{"isMultiLine":false,"disabled":false}},"caption":{"options":{"isMultiLine":true,"disabled":false,"isInvisible":false}}},"key":9.780142694051765e+31,"typeName":"Branch","index":"1","blockEditor":"Custom","hideDescription":true,"root":{"contentBlocks":[{"props":{"title":{"value":"","options":{"isMultiLine":false,"disabled":false}},"caption":{"value":"","options":{"isMultiLine":true,"disabled":false,"isInvisible":false}}},"key":3.6486589108513016e+31,"originalKey":9.513477055124009e+31,"typeName":"Terminator","index":"1","blockEditor":"Standard","root":{"contentBlocks":[{"props":{"title":{"options":{"isMultiLine":false,"disabled":false}},"caption":{"options":{"isMultiLine":true,"disabled":false}}},"key":8.767335401702256e+31,"originalKey":2.5093817885256756e+31,"typeName":"RichText","html":"

","renderView":"html"}],"name":"group-3.6486589108513016e+31"},"terminated":true}],"name":"branch-blocks-9.780142694051765e+31"}}],"name":"group-6.758211731498019e+31"}}],"name":"branch-blocks-2.388372469687168e+31"}}],"name":"group-2.0326612088214647e+31"}}],"name":"branch-blocks-8.438438545135655e+31"}}],"name":"group-5.989036304332862e+31"}}],"name":"branch-blocks-2.596553896759242e+31"}}],"name":"group-8.22488089477953e+31"}}],"name":"branch-blocks-5.616394007316461e+30"}},{"props":{"title":{"value":"No","options":{"isMultiLine":false,"disabled":false}},"caption":{"options":{"isMultiLine":true,"disabled":false,"isInvisible":false}}},"key":9.618230860841919e+31,"typeName":"Branch","index":"1","blockEditor":"Custom","hideDescription":true,"root":{"contentBlocks":[{"props":{"title":{"value":"Does your device feel warm?","options":{"isMultiLine":false,"disabled":false}},"caption":{"options":{"isMultiLine":true,"disabled":false,"isInvisible":false}},"branchView":{"value":1,"options":{}},"align":{"options":{}}},"key":8.713178054494056e+31,"typeName":"Decision","index":"1","blockEditor":"Standard","iconConnector":true,"root":{"contentBlocks":[{"props":{"title":{"value":"Yes","options":{"isMultiLine":false,"disabled":false}},"caption":{"options":{"isMultiLine":true,"disabled":false,"isInvisible":false}}},"key":1.6350741200249532e+31,"typeName":"Branch","index":"1","blockEditor":"Custom","hideDescription":true,"root":{"contentBlocks":[{"props":{"title":{"value":"Allow your device time to cool down","options":{"isMultiLine":false,"disabled":false}},"caption":{"options":{"isMultiLine":true,"disabled":false,"isInvisible":false}}},"key":2.5477614698795282e+31,"typeName":"Process","index":"1","blockEditor":"Standard","root":{"contentBlocks":[{"props":{"title":{"options":{"isMultiLine":false,"disabled":false}},"caption":{"options":{"isMultiLine":true,"disabled":false}},"align":{"value":"start"}},"key":5.489680302939206e+31,"typeName":"Button","renderView":"buttons","customPropEditor":true,"buttons":[{"label":"Ready","variant":"primary","action":{"type":3}}]}],"name":"group-2.5477614698795282e+31"}},{"props":{"title":{"value":"Did it help?","options":{"isMultiLine":false,"disabled":false}},"caption":{"value":"","options":{"isMultiLine":true,"disabled":false,"isInvisible":false}},"branchView":{"value":1,"options":{}},"align":{"options":{}}},"key":4.0840037407405e+31,"originalKey":9.340649828767078e+30,"typeName":"Decision","index":"1","blockEditor":"Standard","iconConnector":true,"root":{"contentBlocks":[{"props":{"title":{"value":"Yes","options":{"isMultiLine":false,"disabled":false}},"caption":{"options":{"isMultiLine":true,"disabled":false,"isInvisible":false}}},"key":2.7684806572151336e+30,"originalKey":3.1532279522973083e+31,"typeName":"Branch","index":"1","blockEditor":"Custom","hideDescription":true,"root":{"contentBlocks":[{"props":{"title":{"value":"Done!","options":{"isMultiLine":false,"disabled":false}},"caption":{"options":{"isMultiLine":true,"disabled":false,"isInvisible":false}}},"key":2.821819886558541e+30,"originalKey":8.239232998985443e+31,"typeName":"Terminator","index":"1","blockEditor":"Standard","root":{"contentBlocks":[],"name":"group-2.821819886558541e+30"},"terminated":true}],"name":"branch-blocks-2.7684806572151336e+30"}},{"props":{"title":{"value":"No","options":{"isMultiLine":false,"disabled":false}},"caption":{"options":{"isMultiLine":true,"disabled":false,"isInvisible":false}}},"key":7.918488730675553e+31,"originalKey":3.724076584949725e+31,"typeName":"Branch","index":"1","blockEditor":"Custom","hideDescription":true,"root":{"contentBlocks":[{"props":{"title":{"options":{"isMultiLine":false,"disabled":false}},"caption":{"options":{"isMultiLine":true,"disabled":false,"isInvisible":false}}},"key":3.863518282046861e+31,"originalKey":4.512318843136405e+31,"typeName":"IntConnector","index":"1","blockEditor":"Standard","hideDescription":true,"hideInternalNote":true,"ref":5.691373941188422e+31}],"name":"branch-blocks-7.918488730675553e+31"}}],"name":"group-4.0840037407405e+31"}}],"name":"branch-blocks-1.6350741200249532e+31"}},{"props":{"title":{"value":"No","options":{"isMultiLine":false,"disabled":false}},"caption":{"options":{"isMultiLine":true,"disabled":false,"isInvisible":false}}},"key":3.18057853600223e+31,"typeName":"Branch","index":"1","blockEditor":"Custom","hideDescription":true,"root":{"contentBlocks":[{"props":{"title":{"options":{"isMultiLine":false,"disabled":false}},"caption":{"options":{"isMultiLine":true,"disabled":false,"isInvisible":false}}},"key":4.901356038162683e+31,"typeName":"IntConnector","index":"1","blockEditor":"Standard","hideDescription":true,"hideInternalNote":true,"ref":5.691373941188422e+31}],"name":"branch-blocks-3.18057853600223e+31"}}],"name":"group-8.713178054494056e+31"}}],"name":"branch-blocks-9.618230860841919e+31"}}],"name":"group-1.7957505308773137e+31"}}],"name":"branch-blocks-9.475481191682536e+31"}},{"props":{"title":{"value":"During charging","options":{"isMultiLine":false,"disabled":false}},"caption":{"options":{"isMultiLine":true,"disabled":false,"isInvisible":false}}},"key":3.962757543232536e+31,"typeName":"Branch","index":"1","blockEditor":"Custom","hideDescription":true,"root":{"contentBlocks":[{"props":{"title":{"value":"Is there any visual damage to product, e.g. from overheating?","options":{"isMultiLine":false,"disabled":false}},"caption":{"value":"","options":{"isMultiLine":true,"disabled":false,"isInvisible":false}},"branchView":{"value":1,"options":{}},"align":{"options":{}}},"key":6.7745011780215795e+31,"typeName":"Decision","index":"1","blockEditor":"Standard","iconConnector":true,"root":{"contentBlocks":[{"props":{"title":{"value":"No","options":{"isMultiLine":false,"disabled":false}},"caption":{"options":{"isMultiLine":true,"disabled":false,"isInvisible":false}}},"key":7.567725459830615e+31,"typeName":"Branch","index":"1","blockEditor":"Custom","hideDescription":true,"root":{"contentBlocks":[{"props":{"title":{"value":"Charging in the recommended temperature range?","options":{"isMultiLine":false,"disabled":false}},"caption":{"value":"15⁰ to 25⁰ Celsius","options":{"isMultiLine":true,"disabled":false,"isInvisible":false}},"branchView":{"value":1,"options":{}},"align":{"options":{}}},"key":5.222356862869633e+31,"typeName":"Decision","index":"1","blockEditor":"Standard","iconConnector":true,"root":{"contentBlocks":[{"props":{"title":{"value":"Yes","options":{"isMultiLine":false,"disabled":false}},"caption":{"options":{"isMultiLine":true,"disabled":false,"isInvisible":false}}},"key":6.317067298675094e+30,"typeName":"Branch","index":"1","blockEditor":"Custom","hideDescription":true,"root":{"contentBlocks":[{"props":{"title":{"value":"Charging using recommended charging input?","options":{"isMultiLine":false,"disabled":false}},"caption":{"value":"5VDC, 1.3 A","options":{"isMultiLine":true,"disabled":false,"isInvisible":false}},"branchView":{"value":1,"options":{}},"align":{"options":{}}},"key":7.045719806196753e+31,"typeName":"Decision","index":"1","blockEditor":"Standard","iconConnector":true,"root":{"contentBlocks":[{"props":{"title":{"value":"Yes","options":{"isMultiLine":false,"disabled":false}},"caption":{"options":{"isMultiLine":true,"disabled":false,"isInvisible":false}}},"key":5.551200774784824e+31,"typeName":"Branch","index":"1","blockEditor":"Custom","hideDescription":true,"root":{"contentBlocks":[{"props":{"title":{"value":"Try disconnecting and re-connecting charging cable","options":{"isMultiLine":false,"disabled":false}},"caption":{"value":"Charge the device in the recommended temperature range (15⁰ to 25⁰ Celsius) and use the recommended charging input (5VDC, 1.3 A).","options":{"isMultiLine":true,"disabled":false,"isInvisible":false}}},"key":1.4061606342474688e+31,"typeName":"PredProcess","index":"1","blockEditor":"Standard","extRef":{"icon":"book","title":"Charge the battery","item":{"id":18604,"name":"Charge the battery","type":"Instruction"}}},{"props":{"title":{"options":{"isMultiLine":false,"disabled":false}},"caption":{"options":{"isMultiLine":true,"disabled":false,"isInvisible":false}}},"key":2.825102338609471e+31,"typeName":"Process","index":"1","blockEditor":"Standard","root":{"contentBlocks":[{"props":{"title":{"options":{"isMultiLine":false,"disabled":false}},"caption":{"options":{"isMultiLine":true,"disabled":false}},"align":{"value":"start"}},"key":7.479971299576918e+31,"typeName":"Button","renderView":"buttons","customPropEditor":true,"buttons":[{"label":"Ready","variant":"primary","action":{"type":3}}]}],"name":"group-2.825102338609471e+31"}},{"props":{"title":{"value":"Did it help?","options":{"isMultiLine":false,"disabled":false}},"caption":{"value":"","options":{"isMultiLine":true,"disabled":false,"isInvisible":false}},"branchView":{"value":1,"options":{}},"align":{"options":{}}},"key":1.4714691591622087e+31,"typeName":"Decision","index":"1","blockEditor":"Standard","iconConnector":true,"root":{"contentBlocks":[{"props":{"title":{"value":"Yes","options":{"isMultiLine":false,"disabled":false}},"caption":{"options":{"isMultiLine":true,"disabled":false,"isInvisible":false}}},"key":2.330820996107739e+31,"typeName":"Branch","index":"1","blockEditor":"Custom","hideDescription":true,"root":{"contentBlocks":[{"props":{"title":{"value":"Done!","options":{"isMultiLine":false,"disabled":false}},"caption":{"options":{"isMultiLine":true,"disabled":false,"isInvisible":false}}},"key":6.218812349666361e+31,"typeName":"Terminator","index":"1","blockEditor":"Standard","root":{"contentBlocks":[],"name":"group-6.218812349666361e+31"},"terminated":true}],"name":"branch-blocks-2.330820996107739e+31"}},{"props":{"title":{"value":"Still error code","options":{"isMultiLine":false,"disabled":false}},"caption":{"options":{"isMultiLine":true,"disabled":false,"isInvisible":false}}},"key":8.553005741800447e+30,"originalKey":8.887867066642597e+31,"typeName":"Branch","index":"1","blockEditor":"Custom","hideDescription":true,"root":{"contentBlocks":[{"props":{"title":{"value":"Try resetting your device","options":{"isMultiLine":false,"disabled":false}},"caption":{"options":{"isMultiLine":true,"disabled":false,"isInvisible":false}}},"key":6.463016799902945e+31,"originalKey":2.9151845791812937e+31,"typeName":"PredProcess","index":"1","blockEditor":"Standard","extRef":{"icon":"book","title":"Restore factory default settings","item":{"id":18606,"name":"Restore factory default settings","type":"Instruction"}}},{"props":{"title":{"options":{"isMultiLine":false,"disabled":false}},"caption":{"options":{"isMultiLine":true,"disabled":false,"isInvisible":false}}},"key":3.9330577137830063e+30,"originalKey":8.008586439159698e+31,"typeName":"Process","index":"1","blockEditor":"Standard","root":{"contentBlocks":[{"props":{"title":{"options":{"isMultiLine":false,"disabled":false}},"caption":{"options":{"isMultiLine":true,"disabled":false}},"align":{"value":"start"}},"key":6.087219256830099e+31,"originalKey":4.8125564194172245e+30,"typeName":"Button","renderView":"buttons","customPropEditor":true,"buttons":[{"label":"Ready","variant":"primary","action":{"type":3}}]}],"name":"group-3.9330577137830063e+30"}},{"props":{"title":{"value":"Did it help?","options":{"isMultiLine":false,"disabled":false}},"caption":{"value":"","options":{"isMultiLine":true,"disabled":false,"isInvisible":false}},"branchView":{"value":1,"options":{}},"align":{"options":{}}},"key":4.7031331992424934e+30,"originalKey":9.149904952081587e+31,"typeName":"Decision","index":"1","blockEditor":"Standard","iconConnector":true,"root":{"contentBlocks":[{"props":{"title":{"value":"Yes","options":{"isMultiLine":false,"disabled":false}},"caption":{"options":{"isMultiLine":true,"disabled":false,"isInvisible":false}}},"key":3.76427684488639e+31,"originalKey":4.8376526586495515e+31,"typeName":"Branch","index":"1","blockEditor":"Custom","hideDescription":true,"root":{"contentBlocks":[{"props":{"title":{"value":"Done!","options":{"isMultiLine":false,"disabled":false}},"caption":{"options":{"isMultiLine":true,"disabled":false,"isInvisible":false}}},"key":7.679610035865203e+31,"originalKey":4.435269625596498e+31,"typeName":"Terminator","index":"1","blockEditor":"Standard","root":{"contentBlocks":[],"name":"group-7.679610035865203e+31"},"terminated":true}],"name":"branch-blocks-3.76427684488639e+31"}},{"props":{"title":{"value":"Still error code","options":{"isMultiLine":false,"disabled":false}},"caption":{"options":{"isMultiLine":true,"disabled":false,"isInvisible":false}}},"key":3.594053117240219e+31,"originalKey":9.686528436194715e+31,"typeName":"Branch","index":"1","blockEditor":"Custom","hideDescription":true,"root":{"contentBlocks":[{"props":{"title":{"value":"","options":{"isMultiLine":false,"disabled":false}},"caption":{"value":"","options":{"isMultiLine":true,"disabled":false,"isInvisible":false}}},"key":4.089815419376863e+31,"originalKey":9.513477055124009e+31,"typeName":"Terminator","index":"1","blockEditor":"Standard","root":{"contentBlocks":[{"props":{"title":{"options":{"isMultiLine":false,"disabled":false}},"caption":{"options":{"isMultiLine":true,"disabled":false}}},"key":2.4262770585122873e+31,"originalKey":2.5093817885256756e+31,"typeName":"RichText","html":"

Contact our customer care team

","renderView":"html"}],"name":"group-4.089815419376863e+31"},"terminated":true}],"name":"branch-blocks-3.594053117240219e+31"}}],"name":"group-4.7031331992424934e+30"}}],"name":"branch-blocks-8.553005741800447e+30"}}],"name":"group-1.4714691591622087e+31"}}],"name":"branch-blocks-5.551200774784824e+31"}},{"props":{"title":{"value":"No","options":{"isMultiLine":false,"disabled":false}},"caption":{"options":{"isMultiLine":true,"disabled":false,"isInvisible":false}}},"key":7.806613434149466e+31,"typeName":"Branch","index":"1","blockEditor":"Custom","hideDescription":true,"root":{"contentBlocks":[{"props":{"title":{"value":"","options":{"isMultiLine":false,"disabled":false}},"caption":{"value":"","options":{"isMultiLine":true,"disabled":false,"isInvisible":false}}},"key":8.835196143511932e+31,"originalKey":9.513477055124009e+31,"typeName":"Terminator","index":"1","blockEditor":"Standard","root":{"contentBlocks":[{"props":{"title":{"options":{"isMultiLine":false,"disabled":false}},"caption":{"options":{"isMultiLine":true,"disabled":false}}},"key":7.838821507145897e+31,"originalKey":2.5093817885256756e+31,"typeName":"RichText","html":"

Contact our customer care team

","renderView":"html"}],"name":"group-8.835196143511932e+31"},"terminated":true}],"name":"branch-blocks-7.806613434149466e+31"}}],"name":"group-7.045719806196753e+31"}}],"name":"branch-blocks-6.317067298675094e+30"}},{"props":{"title":{"value":"No","options":{"isMultiLine":false,"disabled":false}},"caption":{"options":{"isMultiLine":true,"disabled":false,"isInvisible":false}}},"key":5.128988133944008e+31,"typeName":"Branch","index":"1","blockEditor":"Custom","hideDescription":true,"root":{"contentBlocks":[{"props":{"title":{"value":"Allow your device to warm or cool down to recommended temperature range","options":{"isMultiLine":false,"disabled":false}},"caption":{"value":"0⁰ to 35⁰ Celsius","options":{"isMultiLine":true,"disabled":false,"isInvisible":false}}},"key":4.723397858468028e+31,"typeName":"Process","index":"1","blockEditor":"Standard","root":{"contentBlocks":[{"props":{"title":{"options":{"isMultiLine":false,"disabled":false}},"caption":{"options":{"isMultiLine":true,"disabled":false}},"align":{"value":"start"}},"key":6.365625829817454e+31,"typeName":"Button","renderView":"buttons","customPropEditor":true,"buttons":[{"label":"Ready","variant":"primary","action":{"type":3}}]}],"name":"group-4.723397858468028e+31"}},{"props":{"title":{"value":"Did it help?","options":{"isMultiLine":false,"disabled":false}},"caption":{"value":"","options":{"isMultiLine":true,"disabled":false,"isInvisible":false}},"branchView":{"value":1,"options":{}},"align":{"options":{}}},"key":6.317192341604099e+31,"typeName":"Decision","index":"1","blockEditor":"Standard","iconConnector":true,"root":{"contentBlocks":[{"props":{"title":{"value":"Yes","options":{"isMultiLine":false,"disabled":false}},"caption":{"options":{"isMultiLine":true,"disabled":false,"isInvisible":false}}},"key":8.034122324411266e+31,"typeName":"Branch","index":"1","blockEditor":"Custom","hideDescription":true,"root":{"contentBlocks":[{"props":{"title":{"value":"Done!","options":{"isMultiLine":false,"disabled":false}},"caption":{"options":{"isMultiLine":true,"disabled":false,"isInvisible":false}}},"key":4.9413327333724946e+29,"typeName":"Terminator","index":"1","blockEditor":"Standard","root":{"contentBlocks":[],"name":"group-4.9413327333724946e+29"},"terminated":true}],"name":"branch-blocks-8.034122324411266e+31"}},{"props":{"title":{"value":"Still error code","options":{"isMultiLine":false,"disabled":false}},"caption":{"options":{"isMultiLine":true,"disabled":false,"isInvisible":false}}},"key":2.251292417309887e+31,"originalKey":8.887867066642597e+31,"typeName":"Branch","index":"1","blockEditor":"Custom","hideDescription":true,"root":{"contentBlocks":[{"props":{"title":{"value":"Try resetting your device","options":{"isMultiLine":false,"disabled":false}},"caption":{"options":{"isMultiLine":true,"disabled":false,"isInvisible":false}}},"key":9.155451908845392e+30,"originalKey":2.9151845791812937e+31,"typeName":"PredProcess","index":"1","blockEditor":"Standard","extRef":{"icon":"book","title":"Restore factory default settings","item":{"id":18606,"name":"Restore factory default settings","type":"Instruction"}}},{"props":{"title":{"options":{"isMultiLine":false,"disabled":false}},"caption":{"options":{"isMultiLine":true,"disabled":false,"isInvisible":false}}},"key":8.153012103639334e+31,"originalKey":8.008586439159698e+31,"typeName":"Process","index":"1","blockEditor":"Standard","root":{"contentBlocks":[{"props":{"title":{"options":{"isMultiLine":false,"disabled":false}},"caption":{"options":{"isMultiLine":true,"disabled":false}},"align":{"value":"start"}},"key":2.7065396968662105e+31,"originalKey":4.8125564194172245e+30,"typeName":"Button","renderView":"buttons","customPropEditor":true,"buttons":[{"label":"Ready","variant":"primary","action":{"type":3}}]}],"name":"group-8.153012103639334e+31"}},{"props":{"title":{"value":"Did it help?","options":{"isMultiLine":false,"disabled":false}},"caption":{"value":"","options":{"isMultiLine":true,"disabled":false,"isInvisible":false}},"branchView":{"value":1,"options":{}},"align":{"options":{}}},"key":2.5679427076213313e+31,"originalKey":9.149904952081587e+31,"typeName":"Decision","index":"1","blockEditor":"Standard","iconConnector":true,"root":{"contentBlocks":[{"props":{"title":{"value":"Yes","options":{"isMultiLine":false,"disabled":false}},"caption":{"options":{"isMultiLine":true,"disabled":false,"isInvisible":false}}},"key":9.515538791812998e+31,"originalKey":4.8376526586495515e+31,"typeName":"Branch","index":"1","blockEditor":"Custom","hideDescription":true,"root":{"contentBlocks":[{"props":{"title":{"value":"Done!","options":{"isMultiLine":false,"disabled":false}},"caption":{"options":{"isMultiLine":true,"disabled":false,"isInvisible":false}}},"key":2.146667524601471e+31,"originalKey":4.435269625596498e+31,"typeName":"Terminator","index":"1","blockEditor":"Standard","root":{"contentBlocks":[],"name":"group-2.146667524601471e+31"},"terminated":true}],"name":"branch-blocks-9.515538791812998e+31"}},{"props":{"title":{"value":"Still error code","options":{"isMultiLine":false,"disabled":false}},"caption":{"options":{"isMultiLine":true,"disabled":false,"isInvisible":false}}},"key":4.448672579560129e+31,"originalKey":9.686528436194715e+31,"typeName":"Branch","index":"1","blockEditor":"Custom","hideDescription":true,"root":{"contentBlocks":[{"props":{"title":{"value":"","options":{"isMultiLine":false,"disabled":false}},"caption":{"value":"","options":{"isMultiLine":true,"disabled":false,"isInvisible":false}}},"key":1.362929383301017e+31,"originalKey":9.513477055124009e+31,"typeName":"Terminator","index":"1","blockEditor":"Standard","root":{"contentBlocks":[{"props":{"title":{"options":{"isMultiLine":false,"disabled":false}},"caption":{"options":{"isMultiLine":true,"disabled":false}}},"key":3.1989010967069744e+31,"originalKey":2.5093817885256756e+31,"typeName":"RichText","html":"

Contact our customer care team

","renderView":"html"}],"name":"group-1.362929383301017e+31"},"terminated":true}],"name":"branch-blocks-4.448672579560129e+31"}}],"name":"group-2.5679427076213313e+31"}}],"name":"branch-blocks-2.251292417309887e+31"}}],"name":"group-6.317192341604099e+31"}}],"name":"branch-blocks-5.128988133944008e+31"}}],"name":"group-5.222356862869633e+31"}}],"name":"branch-blocks-7.567725459830615e+31"}},{"props":{"title":{"value":"Yes","options":{"isMultiLine":false,"disabled":false}},"caption":{"options":{"isMultiLine":true,"disabled":false,"isInvisible":false}}},"key":4.0567243613729985e+31,"typeName":"Branch","index":"1","blockEditor":"Custom","hideDescription":true,"root":{"contentBlocks":[{"props":{"title":{"value":"","options":{"isMultiLine":false,"disabled":false}},"caption":{"value":"","options":{"isMultiLine":true,"disabled":false,"isInvisible":false}}},"key":2.80347848668616e+31,"originalKey":9.513477055124009e+31,"typeName":"Terminator","index":"1","blockEditor":"Standard","root":{"contentBlocks":[{"props":{"title":{"options":{"isMultiLine":false,"disabled":false}},"caption":{"options":{"isMultiLine":true,"disabled":false}}},"key":7.916000434928257e+31,"originalKey":2.5093817885256756e+31,"typeName":"RichText","html":"

Contact our customer care team

","renderView":"html"}],"name":"group-2.80347848668616e+31"},"terminated":true}],"name":"branch-blocks-4.0567243613729985e+31"}}],"name":"group-6.7745011780215795e+31"}}],"name":"branch-blocks-3.962757543232536e+31"}}],"name":"group-3.8041060547659325e+31"}}],"name":"root"}}

Troubleshooting

What do you need help with?

Changes in CLOUD CONTROL settings do not apply to my device.

The connection to your device has been disconnected