What do you need help with?
I can't unlock my device using the side button.
If you can't unlock your device using the side button, there may be several causes of the problem.
You are not following the correct unlock procedure
To unlock your device, you must follow the correct unlock procedure.
Solution: Quickly press the side button on your device 3 times to unlock the device (the device will vibrate and the LED flash green when the device is unlocked).
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