Warning: Vaping products contain nicotine, a highly addictive chemical. Health Canada.
VUSE ePod 2+

Troubleshooting

What do you need help with?

I can't unlock my device using the side button.

If you can't unlock your device using the side button, there may be several causes of the problem.

You are not following the correct unlock procedure

To unlock your device, you must follow the correct unlock procedure.

Solution: Quickly press the side button on your device 3 times to unlock the device (the device will vibrate and the LED flash green when the device is unlocked).

Did this solve your problem?

Vuse products may be harmful to health and contain nicotine which is addictive. VUSE PRODUCTS ARE NOT SUITABLE FOR USE BY: persons who are not adults; persons who are under the legal age to purchase vaping products; persons who are allergic/sensitive to nicotine; pregnant or breast-feeding women; persons who have been advised to avoid using tobacco or nicotine products for medical reasons; persons with reduced physical, sensory, mental capabilities or lack of experience/knowledge unless they are under supervision or have been given instructions concerning the use of the product by a person responsible for their safety; and persons with an unstable heart condition, severe hypertension or diabetes. Keep Vuse products out of reach of children.

© Imperial Tobacco Company Ltd., 3711 Saint-Antoine Street West, Montreal, QC H4C 3P6