Warning: Vaping products contain nicotine, a highly addictive chemical. Health Canada.
VUSE ePod 2+

Troubleshooting

What do you need help with?

Live Chat with our customer care team isn’t working

If Live Chat with our customer care team isn’t working, there may be several causes of the problem.

Response from our customer care team is not received

If you don’t receive a response in the Live Chat function in the MYVUSE app, try contacting our customer care team via other channels.

Solution: Contact our customer care team via email. They will respond ASAP.

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Vuse products may be harmful to health and contain nicotine which is addictive. VUSE PRODUCTS ARE NOT SUITABLE FOR USE BY: persons who are not adults; persons who are under the legal age to purchase vaping products; persons who are allergic/sensitive to nicotine; pregnant or breast-feeding women; persons who have been advised to avoid using tobacco or nicotine products for medical reasons; persons with reduced physical, sensory, mental capabilities or lack of experience/knowledge unless they are under supervision or have been given instructions concerning the use of the product by a person responsible for their safety; and persons with an unstable heart condition, severe hypertension or diabetes. Keep Vuse products out of reach of children.

© Imperial Tobacco Company Ltd., 3711 Saint-Antoine Street West, Montreal, QC H4C 3P6