Troubleshooting
What do you need help with?
I can't activate my device
If you can't activate your device before using it for the first time or after having restored it, there may be several causes of the problem.
The activation isn’t done correctly
To activate your device, the activation must be done correctly.
Step 1 of 47
Charge the battery
Connect the magnetic charging cable to a suitable USB charging port/station
Step 2 of 47
Charge the battery
Place your device (bottom first) in the magnetic charging cable allowing it to click into place.
Step 3 of 47
Charge the battery
When the LED flashes red, charging is in progress and the battery has a charge of less than 10 percent.
Step 4 of 47
Charge the battery
When the LED turns solid red, charging is in progress and the battery has a charge between 10 and 80 percent.
Step 5 of 47
Charge the battery
When the LED turns solid green, charging is in progress and the battery has a charge of more than 80 percent.
Step 6 of 47
Charge the battery
When the LED turns off, your device is fully charged.
Step 7 of 47
Insert pod
Hold the tip of your pod.
Step 8 of 47
Insert pod
Turn your device so the opening is facing upwards.
Step 9 of 47
Insert pod
Slide your pod into the opening of your device until it clicks into place.
Step 10 of 47
Open the MYVUSE app
Select MYVUSE to open the app.
Step 11 of 47
Choose country and province
Select your country.
Step 12 of 47
Choose country and province
Select your province.
Step 13 of 47
Choose language
Select your preferred language.
Step 14 of 47
Choose language
Tap CONFIRM.
Step 15 of 47
Start setting up VUSE account
If you already have a VUSE account, follow the instructions to log on. Otherwise, tap CREATE ACCOUNT.
Step 16 of 47
Enter email address
Tap user@domain.com and enter your email address.
Step 17 of 47
Enter email address
Tap NEXT.
Step 18 of 47
Enter password
Tap Password and enter the desired password.
Step 19 of 47
Enter password
Tap Confirm Password and re-enter the desired password.
Step 20 of 47
Enter password
Tap NEXT.
Step 21 of 47
Enter name
Tap First name and enter your first name.
Step 22 of 47
Enter name
Tap Last name and enter your last name.
Step 23 of 47
Enter name
Tap NEXT.
Step 24 of 47
Enter date of birth
Slide up and down on the date field to set your date of birth.
Step 25 of 47
Enter date of birth
Tap NEXT.
Step 26 of 47
Enter phone number and address
Follow the instructions to enter your phone number and address.
Step 27 of 47
Enter phone number and address
Tap CREATE ACCOUNT.
Step 28 of 47
Accept terms and conditions
Review the Terms and Conditions and tap ACCEPT.
Step 29 of 47
Set up PIN
Tap CREATE A PIN.
Step 30 of 47
Set up PIN
Slide up or down on the fields to select the desired PIN.
Step 31 of 47
Set up PIN
Tap CREATE A PIN.
Step 32 of 47
Choose and answer security question
Follow the instructions to choose and answer the desired security question.
Step 33 of 47
Choose and answer security question
Tap SECURE MY PREFERENCES.
Step 34 of 47
Choose and answer security question
Tap CONTINUE.
Step 35 of 47
Pair your device with the MYVUSE app
Select PAIR A NEW DEVICE.
Step 36 of 47
Pair your device with the MYVUSE app
Tap ENABLE LOCATION SERVICES.
Step 37 of 47
Pair your device with the MYVUSE app
Select While using the app.
Step 38 of 47
Pair your device with the MYVUSE app
If you've already used your device, follow the instructions to continue the configuration. Otherwise, select I HAVEN'T USED THE DEVICE.
Step 39 of 47
Pair your device with the MYVUSE app
Press and hold the side button on your device for 2 seconds until the device LED starts flashing.
Step 40 of 47
Pair your device with the MYVUSE app
Tap MY DEVICE IS BLINKING.
Step 41 of 47
Pair your device with the MYVUSE app
Tap MY POD IS INSERTED.
Step 42 of 47
Pair your device with the MYVUSE app
Press the side button on your device 5 times quickly until the device LED starts flashing repeatedly.
Step 43 of 47
Pair your device with the MYVUSE app
Tap MY DEVICE IS BLINKING.
Step 44 of 47
Pair your device with the MYVUSE app
Select your device on the list.
Step 45 of 47
Pair your device with the MYVUSE app
Tap Pair and wait while your device pairs with the app.
Step 46 of 47
Pair your device with the MYVUSE app
Follow the instructions to choose the name and colour of your device.
Step 47 of 47
Pair your device with the MYVUSE app
Tap SAVE PREFERENCES to complete the configuration and go to the app start page.
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