The MYVUSE app doesn’t recognize my email address or password

To log on to the MYVUSE app, you must enter the correct credentials.

Solution: Check, if you’ve entered the correct credentials. If you forgot your password, use the "Forgot password” function to create a new one. Finally, check that you're logging on using the right country and province (your VUSE account is valid only in the country and province where you created it).