Troubleshooting

What do you need help with?

If your device can't exit shipping mode, there may be several causes of the problem.

To exit shipping mode, you must follow the correct procedure.

Step 1 of 6

Connect the magnetic charging cable to a suitable USB charging port/station

Step 2 of 6

Place your device (bottom first) in the magnetic charging cable allowing it to click into place.

Step 3 of 6

When the LED flashes red, charging is in progress and the battery has a charge of less than 10 percent.

Step 4 of 6

When the LED turns solid red, charging is in progress and the battery has a charge between 10 and 80 percent.

Step 5 of 6

When the LED turns solid green, charging is in progress and the battery has a charge of more than 80 percent.

Step 6 of 6

When the LED turns off, your device is fully charged.

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