Warning: Vaping products contain nicotine, a highly addictive chemical. Health Canada.
VUSE ePod 2+


What do you need help with?

The vibration function isn't aligned with the LED

If the vibration function isn't aligned with the LED, there may be several causes of the problem.

The device firmware isn’t updated to the latest version

If the device firmware isn’t updated to the latest version, it may affect some device functions.

Step 1 of 3


Select nuviu and go to my.vuse.com to open the app.

Step 2 of 3



Step 3 of 3

Update vape pen firmware

If a new firmware version is available, it will be displayed under FIRMWARE. Follow the instructions to update the device firmware.

Did this solve your problem?

Vuse products may be harmful to health and contain nicotine which is addictive. VUSE PRODUCTS ARE NOT SUITABLE FOR USE BY: persons who are not adults; persons who are under the legal age to purchase vaping products; persons who are allergic/sensitive to nicotine; pregnant or breast-feeding women; persons who have been advised to avoid using tobacco or nicotine products for medical reasons; persons with reduced physical, sensory, mental capabilities or lack of experience/knowledge unless they are under supervision or have been given instructions concerning the use of the product by a person responsible for their safety; and persons with an unstable heart condition, severe hypertension or diabetes. Keep Vuse products out of reach of children.

© Imperial Tobacco Company Ltd., 3711 Saint-Antoine Street West, Montreal, QC H4C 3P6